FMCG & Retail · WhatsApp Platform

Engage once.
Reach forever.

Capture.Convert.Re-engage.Compound.

Finish every campaign not just with sales — but with a consenting, contactable customer base worth 3–5× what it cost to acquire.

3.14B
WhatsApp users
98%
open rate
45–60%
conversion

Your Brand

● online

Welcome! Get 20% off your next purchase.
Yes, interested
What's your favourite snack category?
Chocolate 🍫
Perfect! Here's €3 off any chocolate bar. [Coupon]

01 · Why Campaigns Fail

You pay to acquire customers — then lose them

Launch campaign

TV, social, in-store, influencer — spend the media budget.

Acquire customers

Via purchase, promotion entry, loyalty signup.

Extract data

Transaction, contact, basic demographics captured.

Campaign ends

The customer disappears. Institutional knowledge lost.

Start over

Next launch arrives — buy media again, rebuild audience.

5–10×

more expensive to re-acquire than to re-engage an existing customer.

50–70%

of media budget wasted reaching audiences that already know the brand.

02 · The Shift

From rented reach to owned reach

From

Acquire → Sell → Archive

  • Reached once or twice, then forgotten
  • Buy media again for every campaign
  • Rebuild the audience from scratch
To

Lifetime engagement

  • Repeated reach at near-zero cost
  • Multiple products & promotions per customer
  • Compounding revenue, year on year

up to 5–10× revenue per customer

message open rate

opened per day on average

YoY growth in CTWA ad spend

conversational commerce conversion

03 · The Customer Journey

The customer journey

Frictionless on any smartphone. No app download. No complex enrolment.

1

Discover

Sees campaign — ad, packaging, in-store.

2

Engage

Clicks link or scans a QR code.

3

Connect

WhatsApp opens with the brand chatbot.

4

Respond

Answers 2–3 relevant questions.

5

Consent

One-tap opt-in to future messaging.

6

Receive

Instant value — coupon, points, offer.

7

Share

Refers friends, both get rewards.

04 · Entry Points

Capture customers everywhere

In-store shopping
At the shelf
Retail aisle
Point of sale
Mobile shopping
On WhatsApp

QR Codes

  • On packaging & labels
  • Shelf talkers & posters
  • Retailer displays & screens
  • Receipts & loyalty cards

Click-to-WhatsApp

  • Instagram, Facebook, TikTok ads
  • Influencer link-in-bio
  • Product & landing pages
  • Email & SMS gateways

Retail POS

  • Checkout scan offers
  • Post-purchase receipt QR
  • Loyalty enrolment at register
  • In-store kiosks & signage

Direct & Organic

  • SMS shortcodes
  • Website enrolment forms
  • Social DMs & comments
  • Friend referrals

05 · Core Platform

Eight features, one platform

Entry Point Tracking

Every acquisition traced to its source.

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Per-channel

Real-time attribution across paid, in-store, email, SMS, organic.

Chatbot Engine

The branded experience every customer meets.

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Multilingual

Thousands of simultaneous conversations, any language, rich media.

Conversion Mechanics

Coupons, loyalty, referrals, checkout.

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Instant

Single-use codes, redemption verification, automatic fulfilment.

Data & Consent

Captured naturally, with explicit opt-in.

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AES-256

Encrypted, access-controlled, GDPR / POPIA / CCPA compliant.

Re-engagement Engine

One-time acquisition becomes lifetime value.

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30–50×

Reaches each customer per year at ~€0.005 per message.

Live Dashboard

See performance as it happens.

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Real-time

Acquisitions, conversions, referrals, loyalty health, revenue.

Business Intelligence

Automated weekly & monthly reports.

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LTV models

Channel ROI, segmentation, geographic and trend analysis.

Multi-Market

Built for global scale.

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Unlimited

Add markets and languages by config — no rebuild.

06 · Re-engagement Engine

Where compound value is created

A customer acquired for €10–20 can be reached 30–50 times a year — at ~€0.005 a message.

New Product Launches

New [Product] just dropped. Get €2 off. [Redeem]

Drives trial among known customers.

Seasonal Campaigns

Stock up for [Season]. €5 off orders over €30. [Shop]

Sales spikes from owned audience.

Loyalty Nudges

Time to restock your favourite [Brand]. €1 off. [Order]

Higher repeat purchase frequency.

Referral Growth

Refer 3 friends, unlock €10 off. [Share]

70% cheaper than paid acquisition.

Personalized Offers

You haven't bought [Product] in 6 weeks. 25% off. [Redeem]

Lifts engagement and basket value.

VIP Access

Early access to our limited edition — just for you. [Unlock]

Builds emotional connection, 3–5× LTV.

07 · Financial Benefits

Direct, measurable returns

cost reduction per re-contact

€0.005 per message vs €0.50–€1.50 via paid media

first-party data asset value

200K+ consenting customers worth 3–5× acquisition cost

organic audience expansion

Referral mechanics add customers at zero media cost

For a 200K customer base across 3 campaigns, that's €1.5M–€2M+ in annual media savings.

08 · Expected Returns

Returns by timeline

Year 1

Pays for itself

Platform investment recouped through media savings plus direct sales uplift.

Year 2

3–5× return

Media savings compound with organic growth and rising customer lifetime value.

Year 3+

Compounding

The data asset matures and informs every marketing decision you make.

WhatsApp ROI 5–8× vs email 45–60% conversion Referrals 70% cheaper Re-engagement 90% cheaper

09 · Commercial Model

One platform, unlimited markets

Platform Build

One-time

Core chatbot engine, dashboard, referral logic, analytics — built once, used everywhere.

Multi-Market Setup

One-time

Language configuration, localisation, regulatory compliance per country.

Monthly Fee

Monthly

Hosting, WhatsApp API throughput, customer support, real-time monitoring.

Compliance-first:GDPRPOPIACCPACASLPDPAAES-256 Encryption

Global reach

We work globally

Solutions for every country — any language, any timezone, one platform. Built in South Africa, deployed wherever you are.

Ready to transform how your brand engages customers?

1

Define Scope

Products, markets, languages, timeline.

2

Set Goals

Acquisition, revenue, LTV targets.

3

Agree Structure

Build timeline, launch, support model.

4

Lock Terms

Pricing, schedule, support SLA.

FMCG & Retail enquiry
1/3 ready

Response within 24 hours